OptiStaff Corporation

Workforce optimization solutions

History

OptiStaff Corporation was established in 2003 to develop employee workforce optimization solutions.  Over the past fourteen years we have enabled our customers to utilize their teams to obtain optimum productivity and reduce costs while providing an employee friendly workplace environment.

Companies that have utilized our solutions often experience an increase in their Customer Satisfaction ratings due to better service quality provided as a result of their workforce optimization.

Capabilities

Footprint
OptiStaff can provide solutions world-wide by leveraging technology and partners.

Software Development
Software is developed and tailored to each customer's unique requirements.

Professional Services
Our team will make workforce optimization recommendations and develop a SOW.

Body of Knowledge

OptiStaff workforce optimization solutions are founded upon Operational Excellence and Industrial Engineering best practices.  Through a detailed discovery process, we capture customer workload demand; develop demand forecasts by time interval ; develop workload skill sets; calculate Full Time Equivalents (FTE) and then create optimized schedules to meet workload demands given service level objectives and employee occupancy / cost goals.

OptiStaff Workforce Optimization Solution Methodology

1. System/Information Engineering and Modeling

OptiStaff will establish the requirements for all system elements and then allocate some subset of these requirements to software. This system view is essential when the software must interface with other elements such as hardware, people and other resources. System is the basic and very critical requirement for the existence of software in your company. If the system is not in place, the system will be engineered and put in place. In some cases, to extract the maximum output, the system will be re-engineered. Once the ideal system is engineered or tuned, the OptiStaff development team will study the software requirements for the system.

2. Software Requirement Analysis

This process is also known as feasibility study. In this phase, a Professional Services analyst will visit you and study your system. The analyst will investigate the need for possible software automation in the given system. By the end of the feasibility study, the OptiStaff Professional Services team furnishes a document that holds the different specific recommendations for the candidate system. It also includes the personnel assignments, costs, project schedule, target dates etc. The requirement gathering process is focused specially on software. To understand the nature of the program(s) to be built, the Professional Services analyst must understand the information domain for the software, as well as required function, behavior, performance and interfacing. The essential purpose of this phase is to find the need and to define the problem that needs to be solved.

3. System Analysis and Design

In this phase, the software development process, the software’s overall structure and its nuances are defined. In terms of the client/server technology, the number of tiers needed for the package architecture, the database design, the data structure design etc. are all defined in this phase. A software development model is thus created. Analysis and Design are very crucial in the whole development cycle. Any glitch in the design phase could be challenging to solve in later stages of the software development. Much care is taken during this phase. The logical system of the product is developed in this phase.

4. Code Generation

The design must be translated into a machine-readable form. The code generation step performs this task. If the design is performed in a detailed manner, code generation can be accomplished without much complication. Programming tools like compilers, interpreters, debuggers etc. are used to generate the code. Different high level programming languages like C, C++, C#, Pascal and Java are used for coding. With respect to the type of application, the right programming language is chosen.

5. Testing

Once the code is generated, the software program testing begins. Different testing methodologies are available to unravel any bugs that were introduced during the previous phases. Different testing tools and methodologies are utilized by OptiStaff.

6. Maintenance

The software may undergo change once it is delivered. It will be developed to accommodate any changes required during the post implementation period.

Ready to Provide Your Custom Workforce Optimization Solution

OptiStaff Corporation stands ready to provide the professional services and software development expertise to create a customized workforce management solution for your company that will increase productivity, reduce operating costs, improve service levels and increase your Customer Satisfaction scores.  Please contact us to discuss your requirements.